Managing the Unexpected: Assuring High Performance in an Age of Complexity

By (author): "Kathleen M. Sutcliffe, Karl E. Weick"
Genres:Nonfiction books  Business books  Self Help books  Leadership books  Management books  
Publish Date: July 3rd 2001
Managing the Unexpected: Assuring High Performance in an Age of Complexity
ISBN0787956279
ISBN139780787956271
AsinManaging the Unexpected: Assuring High Performance in an Age of Complexity
Original titleManaging the Unexpected: Resilient Performance in an Age of Uncertainty
High reliability organizations (HROs) - such as ER units in hospitals - are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, this book shows executives and upper level managers the competencies their organizations will need to develop if they are to handle surprises with speed and effectiveness and a high degree of reliability.