I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Dispute Resolution

By (author): "Barbara G. Madonik"
Genres:Communication books  
Publish Date: October 15th 2001
I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Dispute Resolution
ISBN0787957097
ISBN139780787957094
AsinI Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Dispute Resolution
Original titleI Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation
I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.