Difficult Conversations: How to Discuss What Matters Most

By (author): "Sheila Heen, Douglas Stone, Bruce Patton"
Publish Date: April 1st 1999
Difficult Conversations: How to Discuss What Matters Most
ISBN014027782X
ISBN139780140277821
AsinDifficult Conversations: How to Discuss What Matters Most
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.