Crystal Clear Communication: Skills for Understanding and Being Understood

Best selling author Kris Cole has written a book that perfectly lives up to its title. Crystal Clear Communication provides the most accessible techniques for improving and perfecting communication skills.Full of practical tips, this new edition is Australian-focused and includes information on; How to be successful in your communications and your lifeGathering valuable information through reflective listeningKeeping cool, calm and collected even with the most difficult peopleManaging your body languageEffectively communicating by fax nd email