20 Communication Tips at Work: A 30 Minute Guide to Successful Business Relationships

Despite our high-tech business environments, much of what we need to accomplish at work depends on good communication with other people. These 20 tips, designed to serve both employee and employer, include how to offer critical feedback, how to understand the messages we receive, how to sort out motivations, how to respond to criticism, how to praise, how to know if you're being heard, and how to keep people informed.